Delivery Process Information

Delivery Process Information

After the order is placed by the registered Customer to our E-Shop an order confirmation will be send to his mail. If the Customer chooses to order as a Visitor – not registered Customer, the confirmation will be visible right after he completes the order. Our representative will contact the Customer only due to products unavailability. If the order is completed on Friday after 16:00 CET+1 or during the weekend, our representative will reach to the Customer during a working day. The delivery company will deliver ordered product/s from Monday to Friday during working hours from 08:00 to 16:00 CET+1.

Having that on mind it is suggested for the Customer to be present at the delivery address stated in the order details. Usual delivery period is 3 to 5 working days, unless it is a delivery abroad Republic of Macedonia, in which case shipping and delivery operator’s policy applies.

Minimum order amount is 400 MKD denars(7 EUR), and delivery is free for orders over 2000 MKD denars (35 EUR), unless it is a delivery abroad Macedonia in which case minimum order amount is 16 EUR and delivery cost is added depending on the country to which the order is to be delivered.

In case the order amount is over 2000 MKD denars, the delivery cost for the first delivery attempt is covered by NGO Equality. If the order is returned to delivery company’s service point because of the Customer’s unavailability, and yet the client is committed to receive the order after the first unsuccessful attempt, than the delivery cost is covered by the Customer.

Shall the product/s be exchanged due to size or model difference, other than stated in the original order sent and delivered by NGO Equality, the cost for the returned product/s in order to be changed with product of different size and/or model is to be covered by the Customer.

In case the delivered product/s is/are not as stated in the order details, a new initially ordered product/s will be delivered, as well all related costs will be covered by NGO Equality. Find more information in the Terms of Use.

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